Last modified - 13 October 2016
TITAN POKER END-USER AGREEMENT
PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.
This agreement covers the arrangements between you and us in relation to your use of the Poker Room either for playing play-for-real or play-for-fun Poker and other games. The rules of the games are placed in the House Rules as well as other sections of the Software and the Website, including but not limited to, rules describing how to play, tournaments, and any other rules governing particular game, event, tournament, all such rules are incorporated and included under the term and conditions set out herein.
3.1 You can only use the Poker Room and/or the Website if you are the legal age as determined by the law of the country where you live.
3.2 You cannot use the Poker Room and/or the Website if you are under 18 years of age in any circumstances.
3.3 Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Poker Room and/or the Website where such use is illegal. The availability of the Poker Room and/or the Website does not construe an offer or invitation by us to use the Poker Room in any country in which such use is illegal. Use of the Poker Room is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Poker Room is legal in the country where you live.
We hereby grant to you a personal non-exclusive, non-transferrable right to use the Software, for playing in the Poker Room, in accordance with the following provisions.
4.1 You are not permitted to:
4.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company, (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the license to use the Software.
4.3 THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. WE HEREBY EXCLUDES ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE). WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS.
4.4 WE DO NOT WARRANT THAT THE SOFTWARE WILL BE NON-INFRINGING OR THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVERS ARE VIRUS-FREE. IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SETTELMENT OF ACCOUNTS OR OTHER FEATURES OR COMPONENTS OF THE SOFTWARE NIETHER US NOR OUR SOFTWARE PROVIDER WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING RESULTING FROM SUCH ERRORS. WE FURTHER RESERVE THE RIGHT IN THE EVENT OF SUCH ERRORS TO REMOVE ALL RELEVANT GAMES FROM THE SOFTWARE AND THE WEBSITE AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS.
4.5 Communication errors do occasionally happen. Bets are confirmed only when received on Universe servers in Malta. Should there be a break in communication after You offer a bet and it has been received on Universe servers it will still be considered to be valid. You will be informed that it has been accepted once communication is re-established at which time the bet may have been already utilised. You will receive information about the outcome of the bet placed. If the bet offer is not received at Universe servers then it will not stand and the bet amount will not have been taken from Your account with us.
4.6. Failure to notify us of any error that you are or should have been aware of may be considered to be a breach of these Terms.
4.7 You hereby acknowledge that it is not in our control how the Software is used by you. You install and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind with the exception of personal injury or death resulting directly from our negligence.
4.8 The Software may include confidential information which is secret and valuable to us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.
4.9 You are not permitted to use any artificial intelligence including, without limitation, "robots" in connection with the Service (prohibited “Assistance Programs”). You are prohibited from any interaction within the Poker Room that is not the direct result of you personally utilizing the Software for the purpose for which it was intended.
4.10 You acknowledge and agree that we may take steps to detect and prevent the use of prohibited Assistance Programs. These steps may include, but are not limited to, examination of software programs running concurrently with the Software on the User's computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps. Any attempt to restrict us in this matter will entitle us to immediately suspend the Service to you and you shall immediately forfeit any winnings. We reserve any and all rights under this agreement to further prosecute this matter.
4.11 After all monies owed by the player are paid, the player is permitted to close the player account at any time.
5.1 We participate in a shared poker room network which enables you to play poker together with other players from other poker room websites all joining the same game or the table or the tournament through a shared poker room platform managed by a third party provider of poker network services.
5.2 You therefore agree that once you will join a shared poker room you will accept and will comply with the rules and the terms and conditions that apply on the shared poker room including any of its games, tables, tournaments.
5.3 You acknowledge and agree that we and/or the operator of the shared poker network, at our both sole discretion, reserve the right to terminate your game or block your account as well as deny you from accessing the shared poker network, either from the Website or from any other websites thereafter, in the event that you will violate any of the game rules or any of the terms and conditions set out hereunder.
5.4 You further acknowledge and accept that we and/or the shared poker network, reserve the right, at our sole discretion respectively, to collect, process and record in both our databases, any information in connection with your game patterns, personal data, depositing of funds and any other related information and inquiries that will help prevent any fraud, collusion or similar improper behavior. Only system operations will have access to the information which is used for analysis. No information will be shared with third parties with the exception of any competent authority where specified in the Terms and Conditions.
5.5 Chat rooms are for the interaction between players during a game.
5.6 All chat rooms are monitored for language, collusion, fraud, money laundering and other criminal activity. Monitoring includes logging and recording chats. We have controls in place to monitor the use of the chat and ensure that such functionality is not abused by players.
5.7 As part of the chat rooms monitoring, a moderator will report all breaches of the Terms and Conditions.
5.8 Any chats referring to or indicating any illegal activity will be reported to the Maltese authorities.
5.9 We cannot and do not accept any liability or responsibility for the behavior of individuals or groups on any of our chat rooms.
5.10 All opinions expressed by chat room participants are theirs and we take no responsibility for these opinions and do not endorse them.
5.11 Any abuse of chat room guidelines such as but not limited to inappropriate language, offensive comments, use offensive or pornographic material, potentially defamatory or inflammatory remarks, racist, vulgar, hateful, obscene, profane, threatening, insulting, offensive, disruptive, disrespectful, name calling or spamming may be passed on to the relevant authorities should we deem this appropriate and may result in your access to the site being blocked or your account permanently removed.
5.12 We are not responsible for vulgar language heard within chat rooms and attacks on another person’s race, religion, national origin, sexual orientation or gender.
5.13 You will not use the chat room to advertise your own website or any other website.
5.14 You will not publish links to external websites, unless approved by us.
5.15 You will not post inappropriate content on the chat room including but not limited to player names.
5.16 We are not responsible for any incorrect or inaccurate content posted in the chat room entered by the players.
5.17 We reserve the right to block your access to the chat and remove the chat forum due to any and all player abuse.
6.1 We are a corporation incorporated under the laws of Malta. We are regulated for the purpose of operating a virtual poker room on the Internet under the URL www.titanpoker.com, under a license issued by the Maltese Gaming Authority (“MGA”).
6.2 We only allow access to playing games on the Poker Room through secured networks using encryption of the user name and password. You cannot play games on the Poker Room without passing our customer security login.
6.3 You may not use the Poker Room for any commercial use or on behalf of another person. Any use of the Poker Room by you is for own private purposes only.
6.4 You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's password. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.
6.5 You will not allow any third party to use your Player Account to use the Poker Room and you will not use any other person's Player Account or means of payment to access the Poker Room or the Website or the Software.
6.6 It is your responsibility to ensure that you understand the rules and procedures of the games in the Poker Room and your use of online gaming in general before you play any such games.
6.7 We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have reason to suspect that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Poker Room and/or have your account blocked, and we reserve the right to inform the relevant authorities.
6.8 Collusion Prevention
Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a poker table. Any player who attempts to or colludes with any other while using the Poker Room will be prohibited from ever using the Poker Room or the Website or the Software or any of our other related services and their Player Account will be closed effective immediately. We will do our best to investigate complaints received against players suspected of collusion. If we suspect collusive behavior during a game, we may, in our sole discretion, suspend or terminate the suspected players' access to the Poker Room and/or block their accounts. We will not be liable under any circumstances whatsoever for any loss you or any other player may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected collusion or fraud.
7.1 We make no representation or warranty with respect to the legality or otherwise of the access and use of the Poker Room in your country of residence and it is solely your responsibility to determine whether such access and use of the Poker Room by you is legal.
We further warrant in that respect that it does not intend to enable you to contravene any applicable law.
7.2 You shall not transfer in any way whatsoever your rights under this Agreement without our prior written consent.
7.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Poker Room.
7.4 It is your responsibility to inform us of any changes to your registration details.
7.5 You shall provide us, upon request, with all information necessary for the validation of your identity and the operation of the Player Account, including, but not limited to, proof of identity, notarized documentation as requested, proof of address, utility bills, bank details, bank statements and bank references. You will provide us with any requested documents immediately upon request and within a reasonable time of response.
You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reasonable reason to believe or suspect that you may be engaging in or have engaged in fraudulent, collusive or unlawful activity.
You agree to fully pay any and all payments due to us or any third party in connection with your use of the Poker Room. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting such outstanding payment.
You are aware of and agree that players are allowed to withdraw not more than €9,990 per month. If the amount to be withdrawn is greater than €9,990, the remaining amount will be placed back to the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. The foregoing applies also to Withdrawals of progressive jackpots.
You are aware of, and agree, that the maximum amount that can be won, in a single casino game action, is $500,000/€500,000/
CHF500,000/AUD500,000/CAD500,000/SEK5,000,000/ RUB15,000,000/ZAR5,000,000. The foregoing does not apply to Progressive Jackpot winnings.
You are aware that all cash bonus credits issued to players are intended for poker games ONLY in accordance to the bonus terms. We reserve the right to withhold any amount in excess of the player's original deposit if the cash bonus is played on casino games or in sports betting. Casino (side) games’ winnings that have been accumulated from the cash bonus will be voided.
Subject at all time to applicable law, we will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. However, we cannot guarantee this, and we therefore reserve the right to process and pay withdrawals via any payment method chosen by us, including without limitation different payment providers, a bank draft or wire transfer. In addition, we reserve the right to pay the withdrawals in any currency at our discretion.
We have a number of controls and checks that must be completed before any withdrawal request is processed. These checks are part of our ongoing commitment to maintain the security of our customers’ funds. All withdrawal requests are therefore only processed after the expiry of a set period of time from the withdrawal request.
For all cumulative withdrawals of €2,330, the identity of a player will be verified.
Withdrawal payments will only be to the same account from where the funds paid into the player's account originated.
There are no restrictions on deposited funds not used for wagering and betting.
7.7 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Poker Room. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access to the Poker Room or to the Website.
Deposits can be via a bank transfer, payment method, cheque, credit card or debit card. Cash deposits are not permitted.
The funds in your account are held on your behalf by way of security to meet any payment obligations you may incur as a result of betting or playing games on our Website or using any of the products or supplied services.
You hereby represent that all money that you deposit in your account is untainted with any illegality and, in particular, does not originate from any illegal activity or source.
You hereby represent that all payments made into your account are authorised and you will not attempt to reverse a payment made into your account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any liability.
You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem suspicious, may be reported to the appropriate authorities.
There are no deposit limits.
Deposited funds do not generate interest. We are not a financial institution.
If you make repeated deposits and withdrawals, but do not engage in a reasonable level of Gambling Transactions, we reserve the right to charge any associated bank charges to you by debiting your Account. We will provide you with advance notice before processing this debit.
For Deposits and Withdrawals utilizing approved Payment Methods the time frames detailed in our Payments page /payment-options.html apply. We will not typically charge you a fee to deposit or withdraw funds. However, if we suspect that you are misusing the deposit and/or withdrawal functionality, we reserve the right to charge you a fee to reflect any costs incurred by us in connection with such misuse.
7.8 You accept that you are solely responsible for the supply and maintenance of all computer equipment, telecommunications networks and internet access services that are required to access and use the Poker Room. We will not be liable in any way whatsoever for any loss caused by any internet or telecommunication service provider which you have engaged in order to access to the Poker Room or the Website.
7.9 You acknowledge that our random number generator will determine the outcome of the games played on the Poker Room and you accept the outcome of all such games. You further agree that in the unlikely event of a discrepancy between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will prevail in determining the terms and circumstances of your participation in the Poker Room games and related gaming activity.
7.10 You will not commit any acts or display any conduct that damages our reputation or our Software provider or any other related service providers.
7.11 You acknowledge that if your Player Account is opened, you will fully indemnify us and hold us harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages however caused to us or to the Software Provider, that may arise as a result of your (a) access, use, or reuse of the Website or the Poker Room; (b) your breach of any of the terms and provisions of this Agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Poker Room or the Software.
7.12 We reserve the right to change this Agreement from time to time as set out in clause 9 below. It is your responsibility to check from time to time and see whether there is a notification of change in accordance with clause 9 below.
7.13 You agree that you will not access any other account to use any of our services or products from which you have self-excluded yourself, during the period of any such self-exclusion and self-protection mechanisms stipulated by the Regulations, namely the right to set financial limits on wagers and losses and the right to set limits on session time
You warrant and represent that:
8.1 you are not a resident of Afghanistan, Åland Islands, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Cuba, Cyprus, Denmark and its territories, Dominica, Estonia, France and its territories, Grenada, Guyana, Haiti, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Libya, Macau, Montserrat, the Netherlands, Netherlands Antilles, Portugal, Republic of Serbia, Romania, Singapore, Slovenia, Spain, St. Kitts and Nevis, St. Lucia, St. Vincent, Sudan, Suriname, Syria, The Philippines, Trinidad and Tobago, Turkey, Ukraine, United Kingdom and/or The United States of America and its territories;
8.2 you are acting on your own behalf;
8.3 you are not restricted by limited legal capacity;
8.4 you are not classified as a compulsive gambler;
8.5 all details which you provide or have provided in the process of registering with the Website and/or Online Poker Room are accurate and that you will continue to update such details should there be any changes.
8.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software to play games on the Poker Room;
8.7 you are not depositing funds originating from criminal and/or un-authorized activities;
8.8 you are not otherwise conducting criminal activities and/or intending to utilize the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Poker Room and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law and in particular within your jurisdiction and the laws that apply to you and to us;
8.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website or in the Poker Room.
8.10 you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater;
8.11 the debit/credit card details supplied by you in the registration process are those of the registered account holder and the card is valid and has not been reported as lost or stolen;
8.12 you are not our officer, director, employee, consultant or agent or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives either (for the purpose of this clause, the term "relative" means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among others actions that will be taken against you, you will not be entitled to any of your winnings.
8.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, charged back any monies via a Player Account or maintain a current Player Account,
8.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.
8.15 You are personally registering. No proxy or appointee can register for you and on your behalf.
8.16 It is prohibited for players to sell, transfer and/or acquire accounts to/from other players; and
8.17 It is prohibited for players to transfer funds amongst player accounts.
9.2 The changes will take effect from the date specified when they occur. It is important, therefore, that you log in to the Website from time to time and check to see whether there is a notification of change. Notifications will be in advance to the change being implemented. You are solely responsible for reading the changes.
9.3 If you continue to use the Website or the Poker Room after we have updated the changes (regardless to their notification of such changes), you agree to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by relevant changes, you should not continue to use the Website or the Poker Room any further.
10. RESERVATION OF RIGHTS
10.1 We reserve, at our sole discretion, the right to:
10.2 We reserve the right to make checks on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.
10.3 In the event of any dispute regarding a wager or winnings, our decision will be final and binding. We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person.
10.5 In the event that we suspect fraud or fraudulent activity on your part and/or any of your payments are charged back, we will have the right to withhold any payout or winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
10.6 We may at any time without prior notice to you terminate your use of the Poker Room and block your Player Account if we believe that you are in breach of any of the terms and provisions of this Agreement and/or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.
10.7 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your Player Account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any payout or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
10.8 We reserve the right to transfer, assign, sub-license or pledge this Agreement, in whole or in part, to any person without notice and you will be deemed to consent to such assignment.
10.9 We reserve the right to store all information gathered through player interaction.
11. Inactive Accounts
11.1 If you have not placed any Stake in your Player Account for a continuous period of one hundred and eighty (180) days (the “Grace Period”) your account shall deemed to be inactive.
11.2 Once your Account has been deemed Inactive we will be entitled to charge you a maintenance fee (the 'Inactive Account Fee'). We may deduct an amount up to the Inactive Account Fee from your account balance commencing on the last day of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. If we deem Your Account Inactive for a period of twelve consecutive calendar months, in order to safeguard your monies, we may withhold any remaining monies in your Player Account and close your Player Account. You may contact us to reclaim any such withheld monies, less any Inactive Account Fees, within thirty (30) months from the last date you placed a Stake. If the player cannot be contacted, the balance will be remitted to the MGA.
11.3 We will stop deducting the Inactive Account Fee from Your account balance if your account is re-activated by placing a Stake.
11.4. Inactive Account Fee Schedule is equivalent to 5% of your balance. The minimum deduction amount is €5 or currency equivalent.
11.5 All fees and charges are subject to change from time to time.
This Agreement is effective from the moment of acceptance by clicking on the "I agree" button, and shall remain in force unless terminated at your request under the terms of this Agreement or in particular in accordance with clause 10.6. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the Poker Room or the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Account or submitting your deposit details to us.
13. GOVERNING LAW
13.1 The construction, validity and performance of this Agreement will be governed by Maltese law. The competent court in Malta will have exclusive jurisdiction in any matter arising from or related to this Agreement. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us (if applicable).
13.2 The illegality, invalidity or unenforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.
14.1 You agree to receive communications from us in an electronic form. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received instantly by e-mail and no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.
14.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be addressed to support [at] titanpoker [dot] com.
15.1 All complaints will be processed and responded to in a timely and appropriate manner. We maintain records of complaints received and actions taken in response to the complaints.
15.2 All complaints are made through the following email address: support [at] ptentmalta [dot] com.
15.3 All unresolved disputes can be lodged with the authorities at support [dot] mga [at] mga [dot] org [dot] mt.
Titan Poker does not accept players from your region.
Please contact our customer service team at support [at] titanpoker [dot] com for more information.