Last modified – Mar 2nd, 2017
TITAN POKER END-USER AGREEMENT
PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY CONCERNS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT LEGAL COUNSEL IN YOUR JURISDICTION.
Universe Entertainment Services Malta Limited provides a complete suite of online Gaming and Betting products.
Throughout these Terms and Conditions, any reference to the "Company", "We", "Us" or "Our" refers to UNIVERSE ENTERTAINMENT SERVICES MALTA LIMITED. The "Website" means www.titanpoker.com.
We are fully licensed and regulated by Malta Gaming Authority (MGA) License Numbers: MGA/CL2/963/2014 (issued: 20th July, 2015), MGA/CL3/929/2013 (issued: 20th July, 2015), MGA/CL1/929/2013 (issued: 27th October, 2014) and MGA/CL1/1193/2016 (issued 13th June 2016. Applicability of these Terms and Conditions
YOU SHOULD READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING WITH US, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, TRANSACTION DATA, SPECIFIC RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF OUR PRODUCTS AND SERVICES. WE WILL NOT FILE OUR CONTRACT WITH YOU AND SO YOU SHOULD PRINT IT OUT FOR YOUR RECORDS.
We reserve the right to amend these Terms and Conditions. However, We will ensure that any significant changes to these Terms and Conditions will be notified to the Customer via a prominent notice on these Terms and Conditions. Notifications will be in advance to the change being implemented with respect to Customer.
These Terms and Conditions supersede all previous terms and conditions.
RULES AND ADDITIONAL TERMS
To complement these Terms & Conditions, there are product specific rules ("Rules") which govern particular games, events, markets and/or products. The Rules provide product specific detail and are incorporated into these Terms & Conditions.
Where you play any game, place a bet or wager with us or otherwise use the Services, you agree to be bound by (as applicable):
In addition, you agree to be bound by any Promotional Terms and, if applicable, the Download Terms, both of which are incorporated into these Terms & Conditions by reference. If there is a conflict between these Terms & Conditions and one of the Rules, any Promotional Terms and/or the Download Terms, the provisions of, as applicable, the Rules, any Promotional Terms and/or the Download Terms shall prevail.
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.
1. YOU AND YOUR CAPACITY
1.1 As a condition of Your opening a Player Account with Us and using any products or services provided by Us, You warrant and represent to Us that You are over the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to You, and have the mental capacity to take responsibility for Your own actions and can enter into a legally binding agreement with Us. In any event and under any circumstances, You cannot use the online Sports betting and/or the Website if You are under 18 years of age. You are reminded that it may be an offence for You to participate in gambling if You are under 18 years of age.
1.2 It is Your responsibility to ensure compliance with Your applicable local or national laws before registering with Us and/or using the Website.
1.3 We do not accept any responsibility to You for Your breach of any applicable local or national laws. You acknowledge that there may be specific laws in Your country, place of residence, or the place where Your bets or wagers are placed, which prohibit betting and/or gaming (collectively, "gambling"). You warrant to Us that You will not access Our Website from within a jurisdiction that prohibits such gambling. Further, You warrant to Us that You will not access or register on Our Website, at any time, if You are a citizen of any jurisdiction that prohibits its citizens from participating in gambling (regardless of their location). We reserve the right, for whatever reason and at any time, to close Your Player Account or suspend access to Our Website/s if You are found to be in breach of this requirement. We also reserve the right to block any territory for any reason.
1.4 You agree that using Our Website whilst located within the Excluded Territories and any other jurisdiction in which it is unlawful to use Our Website or from where We have restricted access to Our Website is strictly prohibited and that no winnings shall be paid to You in respect of any products or services used whilst You are located within the Excluded Territories (as defined in clause 2.2 below) or any such other jurisdiction. We have the right to terminate Your account and refuse any and all current or future bets or game play if We suspect or know that You have played on Our Website whilst located within the Excluded Territories or any such other jurisdiction in which it is unlawful to use Our Website or from where We have restricted Your access.
1.5 You understand that by using Our products and services You may lose money and You accept full responsibility for such losses.
1.6 You are not required to participate on any of Our products or services and such participation, if elected by a You, is at Your sole option, discretion and risk. The use of any software (whether electronically obtained or obtained by other means) on Our Website is automatically void if counterfeited, forged, altered or tampered with in any way, if mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. No winnings shall be paid if We have reasonable suspicion to believe that such activity has occurred. Errors due to computer hardware or internet connection are the sole responsibility of the Customer.
1.7 It is Your responsibility to ensure that You understand the Specific Rules and procedures of the games, before You play any such games.
1.8 You shall not transfer in any way whatsoever Your rights under this Agreement, without Our prior written consent, which may be given in Our sole discretion.
1.9 It is Your responsibility to inform Us of any changes to Your registration details.
1.10 For the removal of doubt, it is clarified that any use by You of the services of a payment provider will be subject to the terms and conditions of use prescribed by such payment provider. This, however, will not derogate from Your obligations to Us under these Terms & Conditions.
1.11 You will not commit any acts or engage in any conduct that is or that could be reasonably expected to be damaging to Our reputation or to the reputation of the Software Provider or any other related service providers.
1.12 You will fully indemnify, defend and hold Us and Our officers, directors, employees, agents, contractors and suppliers (including without limitation the Software Provider) harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise as a result of or in connection with (a) access and use of the Website, the Sports betting products and/or the Software by Yourself or by anyone else using Your username and password; or (b) breach by You of any of the provisions of these Terms & Conditions.
1.13 You hereby warrant and represent to Us that:
1.14 You are acting on Your own behalf;
1.15 You are not classified as a compulsive gambler;
1.16 You are not depositing funds originating from criminal and/or illegal and/or unauthorized activities;
1.17 You do not otherwise conduct criminal or unlawful activities and/or intend to utilize Your Player Account in connection with such activities; You do not use or intend to use or intend to allow any other person to use Your Player Account for any prohibited or unlawful activity, including but not limited to fraud and/or money laundering, under any applicable law, including without limitation the laws in Your jurisdiction and the laws that apply to Us;
1.18 The debit/credit card details provided by You in the registration process are those of the registered Player Account holder and the card has not been reported as lost or stolen;
1.19 You are not one of Our officers, directors, employees, consultants or agents or of one of Our affiliated or subsidiary companies, or suppliers or vendors, and You are not a relative of any of them (for the purpose of this clause, the term "relative" means spouse, partner, parent, child or sibling); in the event that You breach this restriction, We reserve the right to any and all remedies afforded under Law and/or this Agreement, including but not limited to the seizure of Your winnings;
1.20 You have not previously held a Player Account with Us or with any other online sports betting operator which was suspended or terminated either by Us or by such other online sports betting operator/s, and You have not in the past charged back any monies via any Player Account; and
1.21 In opening Your Player Account, You will not provide any information or make any statement to Us which you know to be untrue, false, incorrect, incomplete or misleading.
2. LICENSE TO USE SOFTWARE
We hereby grant You a personal, non-exclusive, non-transferable right to use the Software, in accordance with the following provisions.
2.1 This license applies only to the Object Code of the Software (i.e., the compiled, assembled, or machine executable version of the Software) and does not grant You any rights whatsoever with respect to the Source Code of the Software.
2.2 This license does not apply to certain territories which are identified in the following paragraph, of which YOU SHOULD NOT BE A RESIDENT AND FROM WHICH YOU ARE NOT ALLOWED TO ACCESS AND/OR USE THE ONLINE SPORTS BETTING AND/OR THE WEBSITE AND/OR THE SOFTWARE, OR TO MAKE ANY DEPOSIT OR RECEIVE ANY WITHDRAWAL. This list may be changed by Us from time to time and IT IS YOUR DUTY TO CONSULT AND CHECK REGULARLY THIS END-USER AGREEMENT IN OUR WEBSITE REGARDING ANY CHANGES TO THIS LIST.
THE EXCLUDED TERRITORIES ARE AS FOLLOWS:
AFGHANISTAN, ALAND ISLANDS, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELGIUM, BELIZE, BULGARIA, CHINA, CUBA, CYPRUS, CZECH REPUBLIC, DENMARK AND ITS TERRITORIES, DOMINICA, ESTONIA, FAROE ISLANDS, FRANCE AND ITS TERRITORIES, FRENCH GUIANA, FRENCH POLYNESIA, FRENCH SOUTHERN TERRITORIES, GREENLAND, GRENADA, GUADELOUPE, GUYANA, HAITI, HONG KONG, HUNGARY, IRAN, IRAQ, IRELAND, ISRAEL, ITALY, JAMAICA, KAHNAWAKE, LIBYA, MACAU, MARTINIQUE, MAYOTTE, MONTSERRAT, NETHERLANDS, NETHERLANDS ANTILLES, NEW CALEDONIA, PORTUGAL, REUNION, SINGAPORE, REPUBLIC OF SERBIA, ROMANIA, SLOVENIA, SPAIN, SUDAN, SYRIA, ST. KITTS AND NEVIS, ST. LUCIA, ST. PIERRE AND MIQUELON, ST. VINCENT, SURINAME, TRINIDAD AND TOBAGO, THE PHILIPPINES, TURKEY, U.S. VIRGIN ISLANDS, UNITED KINGDOM, UKRAINE, USA AND ITS TERRITORIES, WALLIS FUTUNA.
2.3 You are not permitted to and will not permit and/or assist others to:
2.3.1 install or load the Software onto a server or other network device or take other steps to make the Software available to any other person via any form of "bulletin board", online service or remote dial-in, application service provider services, internet services provider services, timesharing arrangements, outsourcing services or bureau services;
2.3.2 sub-license, assign, rent, lease, loan, transfer and/or copy the Software and/or Your license to use the Software, and/or make and/or distribute copies of the Software;
2.3.3 translate, reverse engineer, decompile, disassemble, adapt, modify, create derivative works based on, and/or otherwise modify the Software;
2.3.4 copy and/or translate any user documentation provided 'online' or in electronic format and/or use the same; or
2.3.5 enter, access and/or attempt to enter and/or access and/or otherwise bypass the applicable security system and/or interfere in any way, including but not limited to robots ("bots") and similar devices, with the Online Sports betting and/or the Website, and/or attempt to make any changes to the Software and/or any features or components thereof.
2.4 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company (the "Software Provider"). The Software and accompanying documentation which have been licensed to Us are proprietary products of the Software Provider and protected throughout the world by copyright law and other intellectual property rights. Your use of the Software does not give You ownership of any intellectual property rights in the Software or any other rights in or with respect to the Software, except for the right to use the Software as expressly provided in this Agreement. This Agreement applies only to the grant of a license to use the Software.
2.5 THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. WE AND THE SOFTWARE PROVIDER, AND ALL OF OUR AND THEIR AFFILIATES AND RELATED PARTIES, HEREBY EXCLUDE ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE), AND DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS.
2.6 NEITHER WE NOR THE SOFTWARE PROVIDER, NOR ANY OF OUR OR THEIR AFFILIATES AND RELATED PARTIES, WARRANT OR GUARANTEE (1) THAT THE SOFTWARE WILL BE NON-INFRINGING, (2) THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR FREE OR UNINTERRUPTED, (3) THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, (4) THAT THE SOFTWARE OR THE SERVERS ARE FREE OF VIRUSES AND BUGS, OR (5) THE PRIVACY, SECURITY, AUTHENTICITY AND NON-CORRUPTION OF ANY INFORMATION TRANSMITTED THROUGH, OR STORED IN ANY SYSTEM CONNECTED TO, THE INTERNET.
2.7 NEITHER WE NOR THE SOFTWARE PROVIDER, OR ANY OF OUR OR THEIR AFFILIATES AND RELATED PARTIES, WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING OR RESULTING FROM COMMUNICATIONS OR SYSTEM ERRORS OCCURRING IN CONNECTION WITH THE SETTLEMENT OF ACCOUNTS OR OTHER FEATURES OR COMPONENTS OF THE SOFTWARE. IN THE EVENT OF SUCH ERRORS, WE WILL FURTHER HAVE THE RIGHT, BUT NOT THE OBLIGATION, TO REMOVE ANY RELEVANT GAMES, SPORTS EVENTS, OUTCOMES, ODDS, TYPES OF BET AND STAKES FROM THE SOFTWARE AND THE WEBSITE AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS.
2.8 Failure to notify us of any error that you are or should have been aware of may be considered to be a breach of these Terms.
2.9 The Software may include confidential information which is secret and valuable to the Software Provider and/or to Us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this Agreement.
3. OPENING AN ACCOUNT
3.1 To have access to Our products or services, You must open a Player Account. Customers may bet up to the amount deposited in their Player Account as We do not operate credit accounts. Funds held in Your Player Account shall not entitle You to interest.
3.2 Only one Player Account is permitted per person. We reserve the right to close duplicate accounts or any accounts which are suspected to be related, and to make void any bets placed in duplicate accounts or any accounts which are suspected to be related.
3.3 By opening a Player Account with Us You will be able to use the Website. By accepting these Terms and Conditions You also accept the terms and conditions located on the Website (which may include Specific Rules) and consent to the transferring of monies from within Your Player Account to enable You to participate in other products and services We offer to the extent You wish to do so. Where You subsequently opt to use Our additional products and services You accept the corresponding Specific Rules for the relevant betting or gaming product.
4. CREDIT CHECKING AND AGE VERIFICATION
4.1 When deciding whether to accept Your registration, We may supply the information You have given Us to authorized credit reference agencies to confirm Your identity and card details. They will check any details We disclose to them against any databases (public or private) to which they have access and will keep a record of that check. You agree that We may process, use, record and disclose personal information which You provide in connection with Your registration and that such personal data may be recorded by Us or them. For Your protection, any telephone calls to Customer Services may be recorded and monitored.
4.2 We will not open a Player Account unless We believe, acting reasonably, that You are 18 years or over. We are entitled to verify any information You give Us when You open a Player Account to ensure that You are over the age of 18 and We may ask You to provide Us with proof You are over 18. You will not be able to withdraw any winnings until Our verification process has been completed satisfactorily. In any event, if You have failed to satisfactorily complete Our age verification checks, We are entitled to freeze and/or suspend Your Player Account, prevent You from gambling any further until You have satisfactorily completed these checks and, if upon completion of age verification, You are ultimately shown to be underage, We will return all stakes to You but will seize and retain any winnings.
4.3 We shall be entitled to inform relevant authorities (including law enforcement agencies), other online sports betting operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or fraudulent activity, and You will cooperate fully with Us to investigate any such activity.
5. USERNAME, PASSWORD, PIN & CUSTOMER INFORMATION
5.1 When opening a Player Account, Customer will choose a Username and Password that will be used to access Your Player Account. These should be kept secure. Customers can change their password at any time in writing, via e-mail provided on the 24/7 support page.
5.2 Customer is responsible for the secrecy of the Username and Password. Bets or wagers placed by third parties using these details will be deemed as being done by You and considered valid.
5.3 It is Your sole responsibility to ensure that all information supplied to Us by You is accurate and up-to-date and that it remains so throughout this Agreement. We are entitled to assume that information provided is accurate and We are not liable to You for any errors or omissions to the extent You fail to update this information.
5.4 You will not allow any other person or third party (including, without limitation, any minor) to use Your Player Account or accept any prize on Your behalf. If You think Your Player Account may be accessed by a minor, You undertake to take the necessary steps to prevent this and to be vigilant, keep Your Password safe and contact Us to enquire about filtering software that will be compatible with the Website.
5.5 You will provide Us with all information requested by Us and necessary for the operation of the Player Account, including, but not limited to, proof of identity, notarized documentation (where applicable), proof of address, utility bills, bank details, bank statements and bank references. You shall provide Us with any such requested documents immediately upon request and within a reasonable time of response.
5.6 You warrant and represent that You are personally registering. No proxy or appointee can register on your behalf.
5.7 We reserve the right to store all information gathered through player interaction.
5.8 We reserve the right to make inquiries on You, including credit checks, with third party credit and financial institutions, in accordance with the information You have provided Us with.
5.9 Only system operations will have access to the information which is used for analysis. No information will be shared with third parties except as expressly detailed in the Terms and Conditions.
5.10 We are regulated for the purpose of operating a virtual poker room on the Internet under the URL www.titanpoker.com, under a license issued by the Maltese Gaming Authority ("MGA").
5.11 We only allow access to playing games through secured networks using encryption of the user name and password. You cannot play games on the Poker Room without passing our customer security login.
5.12 You may not use the Poker Room for any commercial use or on behalf of another person. Any use of the Poker Room by you is for own private purposes only.
5.13 You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's password. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.
5.14 You will not allow any third party to use your Player Account to use the Poker Room and you will not use any other person's Player Account or means of payment to access the Poker Room or the Website or the Software.
5.15 It is your responsibility to ensure that you understand the rules and procedures of the games in the Poker Room and your use of online gaming in general before you play any such games.
5.16 We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have reason to suspect that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Poker Room and/or have your account blocked, and we reserve the right to inform the relevant authorities.
5.17 Collusion Prevention
Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a poker table. Any player who attempts to or colludes with any other while using the Poker Room will be prohibited from ever using the Poker Room or the Website or the Software or any of our other related services and their Player Account will be closed effective immediately. We will do our best to investigate complaints received against players suspected of collusion. If we suspect collusive behaviour during a game, we may, in our sole discretion, suspend or terminate the suspected players' access to the Poker Room and/or block their accounts. We will not be liable under any circumstances whatsoever for any loss you or any other player may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected collusion or fraud.
6. DEPOSITS AND WITHDRAWALS
6.1 We offer several different methods for making a deposit or a withdrawal from a Player Account. Details on the payment options currently offered and any charges associated are included in the Payment Methods section.
6.2 When opening a Player Account with a debit or credit card, You must make sure that You use Your own card. We are entitled to assume that You are.
6.3 As well as any other verification processes We may undertake, any account holders depositing from debit and credit cards may be required to provide additional proof of identity to assist with age verification before making their first withdrawal. Whilst these additional checks are not generally required for credit card users, We reserve the right to request such documentation prior to processing a withdrawal. Therefore, We reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, photocopy of a valid identity document, utility bill or header of a recent card statement.
6.4 Any documents requested from You will be mailed, scanned, e-mailed or faxed to Us at the address and numbers provided on the 24/7 support page. In the event that a sum is mistakenly credited to Your Player Account, We shall be entitled to make the appropriate adjustments required to rectify this mistake.
6.5 If any sum is incorrectly credited to Your Player Account You are obliged to notify the Company, and the Company is entitled to reverse such credits and/or recover such sums from You if withdrawn. If You use the sums improperly credited to place bets, the Company will be entitled to void (i.e. cancel) all such bets and reverse any winnings.
6.6 Customer may withdraw funds from their Player Account at any time provided that all payments have been confirmed and provided that Customer has satisfied Our identification procedures.
6.7 When You win using Our products or services, You may be legally obliged to account to the relevant tax authorities. This remains Your responsibility and We are not liable to account to any such authority for any of Your personal taxes. You will indemnify and reimburse Us for any costs, expenses or losses that may be caused to Us as a result of any claim or demand made by any governmental or other authority, with regard to tax withholding obligations or any other obligations to which We may be subject in connection with processing Your withdrawal requests.
6.8 We do not charge for deposits by bank transfer, debit or credit cards although Customers should note that some credit card companies categorize betting transactions as ‘cash' and may levy a fixed and/or interest charge from the date of payment.
6.9 Withdrawals via bank transfer to international bank accounts (deposits and withdrawals) attract bank charges, which may vary according to the amount of money transferred and are met by the Customer.
6.10 We reserve the right to charge a reasonable commission on any currency exchanges taking place where, in Our opinion, an appropriate level of gameplay has not occurred such that the Customer is deemed to be abusing exchange rate fluctuations.
6.11 You agree that We will have the right to withhold any withdrawals, in the event the We believe or suspect that You may be engaging in or have engaged in fraudulent, collusive or unlawful activity, or if We are concerned about the operation of Your Player Account or the request for withdrawal. In such cases, We may initiate and/or assist in any investigation into such circumstances, and You agree to assist and cooperate to the fullest with any such investigation.
6.12 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, We may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer. Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You.
6.13 You are aware of and agree that players are allowed to withdraw not more than €9,990 per month. If the amount to be withdrawn is greater than €9,990, the remaining amount will be placed back to the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. The foregoing applies also to Withdrawals of progressive jackpots.
6.14 You are aware of, and agree, that the maximum amount that can be won, in a single casino game action, is $500.000/€500.000/CHF500.000/CAD500.000/RUB5,000.000/AU$500.000/SEK2.500.000/ZAR2.500.000. The foregoing does not apply to progressive jackpot winnings.
6.15 You agree that financial account transactions will be handled by Us directly or through a payment provider or any other third party.
6.16 Deposits and withdrawals may be transferred from Us to You and vice versa, either directly or through a payment provider chosen by You (subject, however, to clause 6.11 above).
6.17 We do not guarantee that there will not be any delay in the processing or receipt of deposits or withdrawals.
6.18 You acknowledge and agree that Your Player Account is not a bank account and therefore does not accrue any interest, is not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance scheme of any other jurisdiction, including but not limited to Your local jurisdiction.
6.19 We will be entitled to determine minimum and maximum amounts to be deposited in Your Player Account, at Our discretion.
6.20 We will be entitled to determine whether the funds that You have requested to be credited to Your Player Account are available, upon receiving confirmation satisfactory to Us from the relevant payment provider in accordance with such payment provider's approval procedures for such transactions to be reconciled, final, complete and cleared. Unless stated differently, only when Your deposits are reconciled and cleared, to Our satisfaction, by the relevant payment provider, Your Player Account be credited with the funds.
6.21 You acknowledge that You may, from time to time, upon Our request, be required to provide additional details in respect of the deposits made by You.
6.22 Any stake made by You will be treated by Us as an authorization to debit Your Player Account. Provided that the balance of Your Player Account at the time the stake is made is greater than or equal to the amount of the stake, We will debit Your Player Account in the amount of the stake.
6.23 Communication errors do occasionally happen. Bets are confirmed only when received on Universe servers in Malta. Should there be a break in communication after You offer a bet and it has been received on Universe servers it will still be considered to be valid. You will be informed that it has been accepted once communication is re-established at which time the bet may have been already utilised. You will receive information about the outcome of the bet placed. If the bet offer is not received at Universe servers then it will not stand and the bet amount will not have been taken from Your account with us.
6.24 It is prohibited for players to sell, transfer and/or acquire accounts to/from other players; and
6.25 It is prohibited for players to transfer funds amongst player accounts.
6.26 Deposits can be made via a bank transfer, cheque, credit card or debit card. THERE ARE NO CASH DEPOSITS.
6.27 We have a process of checks and controls that must be completed before any withdrawal request is processed. These checks are part of Our ongoing commitment to maintaining the security of Our customers' funds. All withdrawal requests are therefore delayed by a fixed period of time and only processed after all withdrawal checks have been made.
6.28 There are no deposit limits.
6.29 Notwithstanding the above, on all cumulative withdrawals of €2,000, the identity of a player will be verified.
6.30 Withdrawal payments will only be to the same account from which the funds paid into the customers' Player Account originated.
6.31 There are no withdrawal restrictions on deposited funds not used for wagering and betting.
6.32 You accept that all transactions may be checked to prevent money laundering and that any transactions made by You which We deem suspicious, may be reported to the appropriate authorities.
6.33 If you make repeated deposits and withdrawals, but do not engage in a reasonable level of Gambling Transactions, we reserve the right to charge any associated bank charges to you by debiting your Account. We will provide you with advance notice before processing this debit.
6.34 For Deposits and Withdrawals utilizing approved Payment Methods the time frames detailed in our Payments page apply.
6.35 Deposits made through Neteller and/or Moneybookers payment services will not be eligible to receive bonuses.
6.36 We will not typically charge you a fee to deposit or withdraw funds. However, if we suspect that you are misusing the deposit and/or withdrawal functionality, we reserve the right to charge you a fee to reflect any costs incurred by us in connection with such misuse.
7. FREEZING AND CLOSING AN ACCOUNT
7.1 In certain circumstances, We may need to freeze the monies in Your Player Account so that such funds will be temporarily unavailable for You to play with. We will do so where We have reason to believe that Your Player Account is/was being used for fraudulent purposes, for the purposes of money laundering or in such a way as to jeopardize the integrity of the sport and/or the events on which We offer betting markets. Until Our investigations are completed and until We are satisfied that the cause of Our concerns no longer exists, We may continue to freeze the Player Account or opt to close it. We may also freeze or close Your Player Account (as We can determine at Our discretion), if We believe You are involved in collusion, match rigging or cheating of any kind or if We have reason to believe You are under 18 years old or in a jurisdiction (or citizen of a jurisdiction) that renders the provision of Our products or services to You or Your use of them illegal. In such event, We reserve the right to supply Your details and transactional history to any relevant authority so as to assist with a proper investigation.
7.2 We reserve the right to close a Customer's Player Account at any time. We will give You reasonable notice before doing so, unless circumstances dictate that We cannot do so for legal or practical reasons.
7.3 Customers have the right to close a Player Account at any time, provided that their Player Account does not show a balance is due to Us. Customers should indicate their desire to close a Player Account using Our 24/7 support section.
7.4 In this case, the Customer shall be sent the balance in his/her Player Account in accordance with the rest of the provisions of section 6. In the event that the Customer placed bets, the outcome of which is as yet unknown, and which subsequently win, the corresponding sums shall be sent at a later time when the bet is completed.
7.5 You hereby agree that charging back any deposited funds shall be considered a breach of this Agreement and entitle Us to close Your Player Account and terminate Our relationship.
8. INACTIVE ACCOUNTS
8.1 If You have not logged into Your Player Account or otherwise not accessed or used Your Player Account for a continuous period of one hundred and eighty (180) days (the "Grace Period") Your Player Account shall deemed to be inactive ("Inactive"). Similarly if We have frozen Your Player Account for the reasons given in the preceding section for such a period, Player Account will be considered inactive.
8.2 Once Your Player Account has been deemed Inactive We will be entitled to charge You a maintenance fee (the 'Inactive Account Fee'). We may deduct an amount up to the Inactive Account Fee from Your Player Account balance commencing on the last day of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. If We continue to deem Your Account Inactive for a period of twelve consecutive calendar months, in order to safeguard Your monies, We may withhold any remaining monies in Your Player Account and close Your Player Account. You may contact Us to reclaim any such withheld monies at any time, except for any and all maintenance fees that You have incurred. If the Player Account remains inactive for a period of thirty (30) months, and if the player cannot be contacted, the balance will be remitted to the MGA.
8.3 We will stop deducting the Inactive Account Fee from Your Player Account balance if Your Player Account is re-activated by making a bet or wager or upon closure of Your Player Account in accordance with 7.3.
8.4 The monthly deduction amount is 5€ or currency equivalent. If the account balance is lower than 5€ or currency equivalent then the remaining amount will be deducted.
8.5 All fees and charges are subject to change from time to time.
9. PROMOTIONAL OFFERS
9.1 You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to this Agreement. These terms and conditions are set forth in Our Welcome Bonus pages and Promotions pages, or have been delivered to You personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of this Agreement, the provisions of such promotions, bonuses and special offers will prevail.
9.2 Customers will bet the amount of their own deposit before they can bet with the free money We credit to them.
9.3 Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion You are interested in is still available, that You are eligible, and that You understand any terms which apply to it.
10. SPORTS BETTING
Please see Specific Rules.
10.1 In making a bet, You will determine the amount of Your own stake, subject to the following:
10.1.1 You may bet up to the amount deposited on Your Player Account. We do not operate credit accounts. When a bet or wager is placed and accepted, the corresponding amount is charged against Your Player Account. If the stake for a bet is only partly covered by the amount deposited on Your Player Account, the bet will not be accepted;
10.1.2 there are restrictions on winnings set out in section 10 of these Terms and Conditions;
10.1.3 there are restrictions on bets set out in this section 13 of these Terms and Conditions;
10.1.4 in the event that You give instructions which We consider ambiguous, We shall be entitled to split the total amount of the stake between the potential outcomes or, where We consider this impractical, to treat the entire bet as void. In such circumstances, Our decisions shall be final and binding on You and the amount of the stake will be the amount confirmed and recorded by Us; and
10.1.5 if You purport to place a bet, the stake which would exceed any maximum limits, such bet shall be void.
10.2 If a bet is not made in full or if details of it are missing, We may, at Our discretion, deem such bet to be void.
10.3 Subject to section 10.4, You may send multiple copies of the same bet in which case all such bets shall be treated as separate bets. If You submit a number of bets (whether identical or different), they shall be dealt with by Us in the order in which they are received.
10.4 You must make Your bets as an individual. We are entitled to reject and treat as void a series of identical bets from different Customers or where We suspect that Customers are acting in collusion or as a syndicate and are entitled to refuse payment of any winnings.
10.5 Placing Bets on events in which You are participating is prohibited (and whether You are participating for this purpose will be decided by Us at Our absolute discretion) are not permitted. In relation to bets made in breach of this section 10.5, We are entitled to refuse payment of any winnings and/or cancel the bet.
10.6 In making a bet, You represent and warrant to Us that You do not know nor have any influence over the outcome of the event in respect of which the bet is/was made. If the outcome is known at the time the bet is made, We may treat the bet as void.
10.7 We may, at any time, at Our absolute discretion and without giving any reason or advance notice, suspend a market or cease betting on a market.
10.8 Customers are obliged to check that the bet instructions they submitted are correct before confirming the bet. We reserve the right not to accept, or accept only a part of, any bet. We reserve the right to propose a different stake size or price for the selection on any bet.
10.9 At all times, where there is any disagreement as to the details of the bet or wager staked, Our records shall prevail.
10.10 Further information and conditions applicable to Our products and services are set out in the Specific Rules, and We reserve the right to amend such information and conditions from time to time.
11. PLACING A BET
11.1 The procedure for selecting games, sports events, outcomes, odds, types of bet and stakes, completing the betting slip and placing bets is described in the Specific Rules.
11.2 If a bet is declared invalid or void for the purpose of these Terms and Conditions, the Specific Rules or the Website, it will be evaluated at odds of 1.00. For individual bets, the stake will be refunded with 1.00 odds to the Player Account. For combination bets, the total odds of the combination bet will be recalculated with 1.00 odds of the selection that has been declared invalid.
11.3 The deadline for placing bets will in each case be determined by Us. Disputes over the time when bets are placed will be finally settled by reference to Our transaction log.
11.4 If, during the period for the acceptance of bets, information becomes available which permits the result of the relevant event to be determined, We shall be entitled to set a new deadline for the acceptance of bets or to cancel the bet (such cancelled bets to be evaluated at odds of 1.00).
11.5 Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these Terms and Conditions.
12. SHARED POKER ROOM NETWORK
12.1 We participate in a shared poker room network which enables you to play poker together with other players from other poker room websites, all joining the same game or the table or the tournament, through a shared poker room platform managed by a third party provider of poker network services. See Rules for poker
12.2 You therefore agree and undertake that once you join a shared poker room you will accept and will comply with the rules and the terms and conditions that apply on the shared poker room including any of its games, tables and/or tournaments.
12.3 You acknowledge and agree that we and/or the shared poker network, at our sole discretion respectively, reserve the right to terminate your game or block your account as well as deny you from accessing the shared poker network, either from the Website or from any other websites thereafter, in the event that you violate any of the game rules or any of the terms and conditions set out hereunder.
12.4 You further acknowledge and accept that we and/or the shared poker network, reserve the right, at our sole discretion respectively, to collect, process and record in both our databases, any information in connection with your game patterns, personal data, depositing of funds and any other related information and inquiries that will help prevent any fraud, collusion or similar improper behaviour. Only system operations will have access to the information which is used for analysis. No information will be shared with third parties with the exception of any competent authority where specified in the Terms and Conditions.
12.5 Chat rooms are for the interaction between players during a game.
12.6 All chat rooms are monitored for language, collusion, fraud, money laundering and other criminal activity. Monitoring includes logging and recording chats. We have controls in place to monitor the use of the chat and ensure that such functionality is not abused by players.
12.7 As part of the chat rooms monitoring, a moderator will report all breaches of the Terms and Conditions.
12.8 Any chats referring to or indicating any illegal activity will be reported to the Maltese authorities.
12.9 We cannot and do not accept any liability or responsibility for the behaviour of individuals or groups on any of our chat rooms.
12.10 All opinions expressed by chat room participants are theirs and we take no responsibility for these opinions and do not endorse them.
12.11 Any abuse of chat room guidelines such as but not limited to inappropriate language, offensive comments, use offensive or pornographic material, potentially defamatory or inflammatory remarks, racist, vulgar, hateful, obscene, profane, threatening, insulting, offensive, disruptive, disrespectful, name calling or spamming may be passed on to the relevant authorities should we deem this appropriate and may result in your access to the site being blocked or your account permanently removed.
12.12 We are not responsible for vulgar language heard within chat rooms and attacks on another person's race, religion, national origin, sexual orientation or gender.
12.13 You will not use the chat room to advertise your own website or any other website.
12.14 You will not publish links to external websites, unless approved by us.
12.15 You will not post inappropriate content on the chat room including but not limited to player names.
12.16 We are not responsible for any incorrect or inaccurate content posted in the chat room entered by the players.
12.17 We reserve the right to block your access to the chat and remove the chat forum due to any and all player abuse.
13. VALID BETS AND WAGERS
13.1 A bet or wager is deemed to be valid only following electronic confirmation of acceptance. Only then is it logged in Our server. This acceptance is demonstrated with the generation of an Identifying Number.
13.2 We reserve the right to refuse all or any part of a bet offered to Us, void any accepted bets and withhold settlement if We have reason to believe:
13.2.1 You are under 18 years of age;
13.2.2 You are involved in fraud, money laundering, collusion, match rigging or cheating of any kind;
13.2.3 You are in a jurisdiction (or citizen of a jurisdiction) that renders the provision of Our products or services to You or Your use of them illegal; or
13.2.4 a bet or wager may breach the governing rules of the relevant sport or event in question or jeopardize the integrity of the sport or the event in question.
13.3 Where We have taken the steps to void a bet or wager for one of the above reasons in section 13.2 or as set out elsewhere in these Terms and Conditions and/or the Specific Rules, Your actions leading thereto shall be considered a breach of these Terms and Conditions and entitle Us to terminate Our relationship with You with immediate effect. In such circumstances We may use the monies We hold in Your Player Account in order to settle any liabilities We may incur as a result of Your actions and breach.
13.4 Gambling is a fast moving environment, odds move rapidly and bets are taken continuously and consequently mistakes do occur. We do all that We can to avoid mistakes but We cannot accept responsibility for any obvious errors or omissions in respect of the announcing, publishing or marking of prices, the late closing of markets, place terms, handicaps, runners or results despite Our every effort to ensure total accuracy. If a bet is accepted in error by Us at a price or market condition, as indicated above, that is:
13.4.1 materially different from those available in the general market at the time the bet was made; or
13.4.2 so obviously incorrect given the relative probability of the event occurring at the time the bet was made; or
13.4.3 so obviously incorrect having regard to the nature of the betting business or the market in question (including if We erroneously accept a bet after the event in question has commenced (unless it is an in-running bet)); then such bet shall be void.
14 CALCULATION OF, AND LIMITS ON, WINNINGS
14.1 For bets with set odds, the winnings are calculated in accordance with the prescribed odds or prices displayed at the time when the bet is accepted by Us.
14.2 Winnings from settled bets shall be credited to Your Player Account. Winnings cannot be transferred, substituted, or redeemed for any other prize.
14.3 If You place a successful bet, the winnings for which exceed the limits set out in this section 13, We shall only be liable to pay up to such limit and not for any excess.
14.4 We reserve the right to impose limits on the winnings accruing from any one bet placed on a particular event or sport (regardless of the stake or whether the bet has been placed through more than one separate channel), such limit to be notified by Us to You from time to time.
14.5 We reserve the right to impose limits on the winnings accruing from the successful bets made by any one Customer in any twenty four hour period or in any one week (regardless of the stake or whether the bet has been placed through more than one separate channel) and in order to determine the timing of a relevant bet for this purpose, reference will be made to the time when the final event for such bet is resolved rather than the time when the bet is made.
14.6 We may lay down limits on winnings for bets different from or additional to those specified in sections 13.4 and 13.5 and/or determine specific winning limits for individual Customers, subject to Us notifying such Customers.
14.7 If more than one bet and/or a combination of single and combination bets is placed with the same selections and We determine or suspect that they have originated from a single Customer, one or more related parties of such Customer, a group or syndicate of Customers or their respective related parties acting in concert or if a Customer has opened several accounts and has placed the same bet on each of them contrary to these Terms and Conditions, without prejudice to any other remedies or rights We may have in such circumstances, We shall be entitled to apply the relevant limits on winnings set out in this section to the aggregate winnings on all such bets as if such bets were a single bet and/or to reduce the stake to the extent necessary in order to comply with such limits on winnings.
15.1 In this section of Our Terms and Conditions a "Complaint" means a complaint, grievance, dispute about or in connection with any aspect of Our conduct in relation to Your dealings with Us. Complaints will not be heard by Us if they are not raised with Customer Services within 4 weeks of the occurrence of the event to which the complaint is related.
15.2 In relation to all Complaints, We reserve the right to record all telephone and e-mail communications with You and any other person. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to Our transaction database which, in the absence of any contrary evidence, shall be conclusive.
15.3 It shall be a condition of Your Agreement with Us that any Complaints are and remain confidential both whilst We seek a resolution and after resolution is reached. You agree that You shall not disclose the existence, nature or detail of any complaints to any third party (which shall include the discussion of any such complaints in any chat room or forum offered by ourselves or any third party). Disclosing the existence of a Complaint and/or dispute may complicate and even prevent quick resolution of dispute and thus shall be deemed to be malicious, in bad faith and in breach of these Terms and Conditions and We will no longer be obliged to continue seeking a resolution to Your complaint and will be entitled to freeze and/or close Your Player Account. Complaints Procedure
15.4 We take Complaints seriously. If You have any cause to complain about anything that has happened as a consequence of Your dealings with Us, You should notify Us by contacting Customer Services. We will deal with Your complaint as quickly as We reasonably can and may, as necessary, request appropriate evidence from You for the purposes of settling Your complaint.
All complaints are made through the following email address: support [at] universe-malta [dot] com
All unresolved disputes can be submitted with the authorities at complaints [at] mga [dot] org [dot] mt.
16.1 We will seek the fullest criminal and contractual sanctions against any customer involved in fraud. We will withhold payment to any customer where fraud is alleged or suspected.
16.2 The Customer undertakes to indemnify and shall be liable to pay Us, on demand, all costs, charges or losses sustained or incurred by Us (including any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from a Customer's fraud, dishonesty or criminal act.
17.1 Whilst most customers are able to enjoy their gambling, We recognize that for a very small number of customers, gambling is a compulsion and ceases to be fun. For those customers who wish to restrict their gambling, We provide a self-exclusion facility. We also refer You to Our Responsible Gambling Policy, which highlights how seriously We take this issue and the assistance We can provide.
17.2 Moreover We would urge You if You continue to gamble during any period of self-exclusion (from ourselves or other operators) that You seek urgent professional help.
17.3 We will use all reasonable endeavors to ensure compliance with self-exclusion. However You accept that We have no responsibility or liability whatsoever if You continue to gamble through additional accounts where You have changed any of the registration details (which would also include if You open up an Player Account with substantially the same information, albeit inputted into the registration form in a different way).
18 OUR RIGHTS
18.1 We reserve, at Our sole discretion, the right to:
18.1.1 refuse to register any applicant for registration on the Website/s;
18.1.2 refuse to accept any stake on the Sports betting platform;
18.2 In the event that We suspect fraud or fraudulent activity on Your part or if any of Your payments are charged back, We will have the right to withhold any amount from Your Player Account, and if deemed necessary by Us, to initiate any legal proceedings to collect any payments owed by You.
18.3 Notwithstanding anything stated or implied to the contrary in this Agreement, We may at any time, without prior notice to You and without derogating from Our other rights under this Agreement, TERMINATE YOUR USE OF THE SPORTS BETTING PLATFORM AND BLOCK YOUR ACCOUNT if We suspect or believe that You are in breach of any of the Terms and Conditions of this Agreement; or that You may be engaging in or have engaged in fraudulent or unlawful activity, including without limitation any violation of any applicable terms and conditions, money laundering; or that You are otherwise acting unlawfully. Notwithstanding anything stated or implied to the contrary in this Agreement, WE WILL NOT BE UNDER ANY OBLIGATION IN ANY SUCH CIRCUMSTANCES TO REFUND OR OTHERWISE REIMBURSE YOU FOR ANY OF THE FUNDS IN YOUR ACCOUNT.
18.4 We will have the right to withhold or otherwise decline or reverse any winning amount or amend any policy in the event that We suspect You are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of a particular event.
18.5 We may, at any time, set off any positive balances on Your Player Account against any amount owed by You to Us.
18.6 We may transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person or entity without notice, and You will be deemed to have given Your consent to any such assignment.
19.1 We are only obliged to pay out winnings that have been genuinely won in accordance with Our Terms and Conditions.
19.2 You accept that Our products and services and the corresponding Website upon which they are available are provided to You "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) is excluded to the fullest extent permitted by law.
19.3 Under no circumstances (including, without limitation, negligence) are We or the Software Provider liable for any loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer's access to, or use of, or inability to use, Our products and services and the corresponding Website, any software, any materials or other information on Our Website or any goods, materials or services available therefrom (whether based in contract, tort and whether negligent or otherwise), even if We have been advised of the possibility of such damages or loss or that such loss was foreseeable.
19.4 You specifically acknowledge, agree and accept that neither We nor the Software Provider, nor any of Our or their affiliates and related parties are not liable to You for:
19.4.1 the defamatory, offensive or illegal conduct of any other customer;
19.4.2 any loss whatsoever arising from the use, abuse or misuse of Your Player Account or any of Our products and services and the corresponding Website;
19.4.3 any loss incurred in transmitting information to Our Website by the internet or by e-mail;
19.4.4 any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), Distributed Denial of Service attacks, viruses or any other adverse technological consequence of Your choosing to use Our products and services;
19.4.5 the accuracy, completeness or currency of any information services provided (including, without limitation, prices, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on Our Websites;
19.4.6 any failure on Our part to observe any self-exclusion policies that We may have in place from time to time; and
19.4.7 any failure on Our part to interact with You where We may have concerns about Your activities.
19.4.8 any delay in receiving or accepting a deposit by Us or withholding a withdrawal by Us for the purpose of conducting identity verification procedures and/or at the instruction of any competent authority;
19.4.9 any transactions on Your Player Account which are conducted after the correct entry of Your Username and Password;
19.4.10 any unauthorized interception or use of data relating to You or Your Player Account;
19.4.11 any inability to use or access the Website for any reason;
19.4.12 any actions or transactions by an individual that uses Your Username and Password;
19.4.13 the loss of any transactions caused by the loss or malfunction of any communications device used by Yourself or any entity relaying information between You, Us, or any payment provider;
19.4.14 any undelivered e-mail communications;
19.4.15 any results of any acts of government or competent authority or any force majeure event.
19.5 Nothing in these Terms and Conditions shall operate so as to exclude or restrict Our liability for death or personal injury caused by Our negligence.
20 INTELLECTUAL PROPERTY
20.1 You acknowledge that all intellectual property rights in this Website, in all related software and information and in these Terms and Conditions is owned by or licensed to the Company.
20.2 You further acknowledge that:
20.2.1 all materials on Our Website (including design, text, graphics and photographs) are the copyright of the Company; and
20.2.2 the Company is the owner or valid licensee of the trade marks, logos and trade names appearing on this Website and You may only use such trademarks for the sole purpose of displaying this Website on Your computer and for transacting with it.
20.3 You may access information (including, without limitation, results, statistics, sporting data and fixture lists, odds and betting figures) on, and download and print extracts from, this Website for Your personal use only. No right, title or interest in or to any downloaded materials or software is transferred to You by downloading and/or installing the Software and You are expressly prohibited from using such materials for any commercial purpose unless this has been agreed with Us in advance.
20.4 You may not transfer, copy, reproduce, distribute, exploit and/or make any other use of material on this Website in any manner other than for the purposes of displaying it on Your computer screen and printing it in order to view its content. You may not link this Website to any other website without Our permission.
20.5 For certain of Our products and services, You may need to download additional software and We will license the software to You (or sub-license to You, to the extent the software is owned by a third party). The terms upon which You may download, install and use any such software will be made available to You at the time of download and must be accepted by You prior to Your use of that software.
21 GOVERNING LAW AND JURISDICTION
These Terms and Conditions and all of their constituent parts are governed by Malta law and the courts of Malta shall have the exclusive jurisdiction to settle any disputes that arise out of or in relation to them, other than any disputes that fail to be dealt with by Our Complaints Procedure, as set out in clause 14 above.
22 ADDITIONAL TERMS
21.1 If You do not understand any of these Terms and Conditions then please contact Customer Support.
22.2 These Terms and Conditions (and all the document referred to herein) constitute the entire Agreement between You and Us in connection with its subject matter and supersede all prior representations, communications, negotiations and understandings concerning the subject matter of Our relationship.
22.3 No term or provision of these Terms and Conditions shall be considered as waived by any party unless a waiver is given in writing by that party.
22.4 We shall not be liable for any breach of this these Terms and Conditions directly or indirectly caused by circumstances beyond Our reasonable control and which prevent Us from performing Our obligations to You.
22.5 These Terms and Conditions are drafted in the English language. If also drafted in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.
22.6 You may not assign, transfer, charge, create a trust over or carry out any transaction in Your rights and/or obligations under these Terms and Conditions (or purport to do so) without Our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in Our rights under these Terms and Conditions as We see fit.
22.7 If any of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
22.8 Nothing said or written by any employee or agent of the Company shall constitute a variation of these Terms and Conditions and/or an authorized representation about the nature or quality of any aspect of the products or services that We offer. Except in the case of fraud or fraudulent misrepresentation, We shall have no liability to You for any such unauthorized representation.
22.9 Except for members of Universe Entertainment Services Malta Limited group, a person who is not party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
Titan Poker does not accept players from your region.
Please contact our customer service team at support [at] titanpoker [dot] com for more information.